In Recently held CloudForce 2011 of Salesforce.com some of the intresting new features announced in the product are:
1. CRM wall moving in Collebration using Chatter feature (i.e. Sales Report, Share Expertise, Competitive Report) of Salesforce.com.
2. Jigsaw to give accurate and clean data for leads or proespects.
3. Integration of Analytic with Chatter.
4. Launch of Service Cloud3.
As in today world, for Service Customers instead of Calling to Call Centers or email, search for the solution for themselves on the internet by googling of asking friend on Social media platforms like facebook, twitter, etc. Salesforce is giving the best of the functinality of Social Media Interactions to the Companies by Service Cloud3. New features in Service Cloud3 are:
1. Social Monitoring - Salesforce for Facebook.
2. Social Agent - Real time custome Collebration.
3. Soicla Contact Center - Service Cloud Console.
4. Social Communities - Answers to Communities.
5. Social knowledge - Knowledge Collebration.
6. Social Analytics - Reports by Social Channel.
Above mentioned features dons the era of Social Media.
1. CRM wall moving in Collebration using Chatter feature (i.e. Sales Report, Share Expertise, Competitive Report) of Salesforce.com.
2. Jigsaw to give accurate and clean data for leads or proespects.
3. Integration of Analytic with Chatter.
4. Launch of Service Cloud3.
As in today world, for Service Customers instead of Calling to Call Centers or email, search for the solution for themselves on the internet by googling of asking friend on Social media platforms like facebook, twitter, etc. Salesforce is giving the best of the functinality of Social Media Interactions to the Companies by Service Cloud3. New features in Service Cloud3 are:
1. Social Monitoring - Salesforce for Facebook.
2. Social Agent - Real time custome Collebration.
3. Soicla Contact Center - Service Cloud Console.
4. Social Communities - Answers to Communities.
5. Social knowledge - Knowledge Collebration.
6. Social Analytics - Reports by Social Channel.
Above mentioned features dons the era of Social Media.
